On Demand Delivery Service

DHL Express makes global online shopping easier with On Demand Delivery

• On Demand Delivery developed in response to significant growth in premium cross-border e-commerce volumes 
• Flexible shipping options designed to enhance the customer experience for online shoppers

DHL Express, the world’s leading international express services provider, today announced the launch of On Demand Delivery in Japan, a new service that allows shippers and receivers globally to select from a range of standardized delivery options. On Demand Delivery is currently available to customers in parts of Tokyo, Osaka and Hyogo, and the company plans to introduce the service in Nagoya in early 2017, followed by the rest of the country.

With On Demand Delivery, shippers can choose to activate specific delivery options and have DHL Express proactively notify their customers via email or SMS about a shipment’s progress. Customers can then select the delivery option that best suits their requirements via the On Demand Delivery website. The service is specifically tailored to the demands of international e-commerce deliveries, where the majority of shipments are addressed to residential addresses and customers place considerable emphasis on flexibility and convenience. 

”With the expansion of cross-border e-commerce market, the international logistics industry is now faced with the challenge of meeting customer needs with more diverse and innovative solutions. With the launch of On Demand Delivery, I am pleased that we can enhance the convenience for our customers in the rapidly growing cross-border e-commerce market. The international express door-to-door delivery service also helps support online shippers as well as meet the changing demands of cross border e-commerce deliveries,” said Taketo Yamakawa, President and Representative Director of DHL Japan.

On Demand Delivery is easy to use and benefits both shippers and receivers. The site (  is accessible from any smartphone, tablet or PC, and offers receivers up to six delivery options. Shippers can incorporate their own branding into customer notifications. Receivers can schedule a delivery, arrange delivery to a nearby DHL Service Point or their own alternate address, and even request that a shipment is put on hold during a vacation. On Demand Delivery further improves first-time delivery performance, increases customer satisfaction, and makes the overall delivery process more efficient.

On Demand Delivery will be deployed to more than 100 countries through 2016 and 2017, accounting for the majority of global trade and online retail activity, and is available in over 45 languages.