Find quick answers to your questions below...
I have just confirmed my order, can I add other items to it?
Will I be charged VAT?
How can I check the status of my order?
When will I receive confirmation that my order was successful?
When will I receive confirmation that my order is on its way to me?
My order never arrived.
When will my backorder arrive?
Can I place my order over the phone?
How do I create an account?
How do I edit my account information?
I forgot my password.
Shipping and Returns
How much is my shipping?
Can I amend my order?
How long will my order take to reach me?
Do you accept PayPal?
Why hasn't my card payment gone through?
Pricing and Billing
At what stage is payment taken from my card?
I need a copy of my receipt/invoice.
I have a question on my charges.
How do I find my product?
Can you provide formulation guidelines?
I don't have a registered business, can I still purchase from Formulator Sample Shop?
May I obtain a Certificate of Analysis and additional documentation for the ingredients I order?
How may I reach Customer Service?