FAQs - Formulator Simple Shop

Find quick answers to your questions below...

Online Shopping

I have just confirmed my order, can I add other items to it?

Once you've placed your order, you can no longer add items to this order. You will need to complete a separate order to purchase the additional items.

Will I be charged VAT?

All prices on our website include VAT where applicable.

How can I check the status of my order?

Log into your account.
Your "Account Page" will be shown.
Scroll down to the "Order List" and the order status will be shown.

When will I receive confirmation that my order was successful?

Once you place your order you will receive an order confirmation email. This confirms that we have received your order request.

Once your payment has been successful and your items have been picked and despatched, you will then receive an e-mail confirming your order has left our warehouse.

When will I receive confirmation that my order is on its way to me?

Once your order has been confirmed, our warehouse will pick and pack your items and then you will receive a despatch confirmation email.

Your confirmation of despatch email will contain your tracking details.

My order never arrived.

Click the "My Account" page and scroll down to the "Order List". If your packages each show a status of "delivered", please contact Customer Service for assistance.

When will my backorder arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

Can I place my order over the phone?

Yes. Please call us on +39 02 9027 8641 and a member of our Customer Service can assist you.

My Account

How do I create an account?

Click the "Login" link at the top right side of our site.

Select "Sign Up" under "I'm not registered".

Then simply follow the prompts to complete setting up your account.

Your information is NEVER sold to any other company and is kept completely private, please view our Privacy Policy for more information.

How do I edit my account information?

Log into your Account than click the "EDIT" link in red to modify your account information.

I forgot my password.

Follow the forgotten password link on the login page and we'll send you an email with your used and password. If you don't receive it right away, please check your junk mail folder in case it makes its way there.

Shipping and Returns

How much is my shipping?

We try to provide the best and lowest shipping rates.

If you would like us to quote for international shipping, please contact us

+39 02 9027 8641 or via e-mail info@FormulatorSampleShop.eu

Can I amend my order?

We are unable to amend any part of your order or change the delivery or payment method once your order is complete.

You may be able to cancel your order if this has not dispatched yet. Please contact our Customer Service who will be more than happy to look into your query.

How long will my order take to reach me?

Ground shipping takes 2 to 6 business days to deliver, depending on your distance from our Location. This excludes the day of shipment, weekends and holidays.

Payment

Do you accept PayPal?

No, we do not accept PayPal. You can pay by credit card or bank transfer.

Why hasn't my card payment gone through?

We're not always able to specify why card payments don't clear, as the card payment process involves both our system and your bank's.

If a card payment fails please double check you've entered all the details correctly, that you are using a card which has not expired, and that your billing address has been entered at checkout exactly as it appears on your bank statement.

Please make sure that your billing address on your account details is the same as the details that your payment card is registered to, otherwise your payment will be declined. This is for your protection.

If all else fails then please try an alternative card for payment - we accept all major credit and debit cards.

Pricing and Billing

At what stage is payment taken from my card?

We ask your bank for authorisation of your debit/credit card when you place an order with us. The payment is taken at the point of purchase.

I need a copy of my receipt/invoice.

Please request it via email or by phone to our Customer Service.

I have a question on my charges.

Click the "My Account" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact our Customer Service for further assistance.

Buyer's Guide

How do I find my product?

To find the product(s) you're looking for, you may (1) use the navigation menus on the top of our website. (2) type a keyword into the SEARCH box.
If you have any trouble locating a product, feel free to contact our Customer Service for assistance.

Can you provide formulation guidelines?

Of course we can.
You may call us at +39 02 9027 8641 or e-mail us at info@FormulatorSampleShop.eu, and we will get right back to you.

I don't have a registered business, can I still purchase from Formulator Sample Shop?

Yes, of course! You don’t need a business or License to purchase from us.
We specialize in providing our ingredients to Formulators and DIY!

Additional Support

May I obtain a Certificate of Analysis and additional documentation for the ingredients I order?

Yes, you may.
Please e-mail us at info@FormulatorSampleShop.eu to request the Certificate of Analysis (CofA) or additional documentation.
We ship an MSDS (Material Safety Data Sheet) for every product you order. Your safety is our concern.

How may I reach Customer Service?

Please click here for our company contact information.

You may reach us at +39 02 9027 8641 or by e-mail at info@FormulatorSampleShop.eu

Our fax number is +39 02 9036 0718.